Privacy Policy

Last updated: 21.09.2023

This Privacy Policy describes how Valor ("the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from smarttomrer.com ("the Site"), or otherwise communicate with us (collectively, the "Services"). In this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, visitor, or another individual whose information we have collected.

Please read this Privacy Policy carefully. By using our services, you agree to the collection, use, and disclosure of your information as described herein. If you do not agree to this policy, you should not use our services.

By using our website, you agree that third parties may process your IP address to determine your location for currency conversion purposes. You also agree that this currency is stored in a temporary cookie in your browser (which is automatically deleted when you close the browser). This ensures that the selected currency remains consistent during your visit.

Changes to this Privacy Policy
We may update this Privacy Policy from time to time, for example, due to changes in practices or for legal reasons. We will post the updated version on the site and update the date.

How we collect and use your information
To provide our services, we collect personal information from various sources. What information we collect depends on how you interact with us.

We use information to communicate with you, provide our services, comply with laws, enforce terms, and protect our rights.

What personal information we collect
The information we collect depends on your use of the site. When we say "personal information," we mean information that can identify or be associated with you.

Below are the types and categories of information we collect.

Information we collect directly from you

Information you provide to us directly through our services may include:

  • Basic contact information such as name, address, phone number, and email
  • Order information such as name, billing address, shipping address, payment confirmation, email, and phone number
  • Account information such as username, password, and security questions
  • Shopping information such as products you view, add to cart, or save to your wishlist
  • Customer service information, including the information you choose to share with us, for example, when you contact us

Some features require you to provide us with certain information. You may choose not to do so, but this may limit your access to the features.

Information we collect via cookies

We automatically collect certain information about your use of our services ("usage data"). This happens via cookies and similar technologies.

Usage data may include:

  • Device information
  • Browser information
  • Network connection
  • IP address
  • How you use the site

Information from third parties

We may also receive information about you from third parties, for example:

  • Companies that support our site, such as Shopify
  • Payment providers who handle your payment information (e.g., card or bank info)
  • Technologies such as cookies, pixels, and tracking tools that collect data when you use the site or open our emails

All information is processed in accordance with this Privacy Policy. We are not responsible for the accuracy of information from third parties or their policies.

See the section on third-party websites for more information.

How we use your personal information

  • Providing products and services
    We use your personal information to provide our services and fulfill our agreement with you. This includes processing payments, fulfilling orders, sending notifications about your account, purchases, returns, and other transactions, managing your account, and handling shipping, returns, and reviews.
  • Marketing and advertising
    We use your information for marketing purposes, such as sending offers and advertisements via email, SMS, or mail, and displaying relevant ads. This helps us to better tailor our services and advertisements to you.
  • Security and fraud prevention
    We use your information to detect and prevent fraud or illegal activity. If you create an account, you are responsible for protecting your login credentials. Do not share your information with others. Contact us immediately if you suspect misuse of your account.
  • Communication with you
    We use your information for customer service and to improve our services. This helps us to provide better support and maintain a good relationship with you.

Cookies

Like many other websites, we use cookies. For more information about Shopify cookies, please see: https://www.shopify.com/legal/cookies

We use cookies to improve functionality, remember your preferences, analyze usage, and optimize our services. Third parties may also use cookies to display relevant advertisements.

Most browsers automatically accept cookies, but you can change this in your browser settings. Please note that if you block or remove cookies, it may affect the functionality of the site, and some features may not work correctly.

How we disclose personal information

In certain cases, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. This may include:

  • Vendors or third parties who perform services for us (e.g., IT, payment, analytics, customer service, hosting, and delivery)
  • Business and marketing partners, including Shopify, to provide services and display advertisements
  • When you give consent, for example, for product delivery or use of social media
  • Within our business or to affiliated companies
  • In connection with legal requirements or to protect our rights

Categories of information we share:

  • Identification information (e.g., name, contact info)
  • Commercial information (e.g., orders and customer service)
  • Usage data (e.g., activity on the site)

Recipients:

  • Service providers (payment, shipping, analytics, etc.)
  • Marketing partners
  • Affiliated companies

We do not use or share sensitive personal information to infer personal characteristics about you.

Over the past 12 months, we have "sold" and "shared" (as defined by applicable law) personal information for marketing and advertising purposes, as described below:

Categories of personal information

  • Identification information such as contact details and account/order information
  • Commercial information such as purchase history and shopping data
  • Internet or network activity, such as usage data

Recipients

  • Business and marketing partners

User-generated content

Our services may allow you to share reviews and other content. If you choose to share content publicly, it will be visible to everyone.

We have no control over who accesses this information and cannot guarantee that it will be treated securely or privately. We are not responsible for the security or use of information you share publicly.

Third-party websites and links

Our website may contain links to other websites or platforms operated by third parties. If you follow such links, you should review their privacy and security policies, as well as terms.

We are not responsible for the content, security, or accuracy of these sites. Information you share publicly or via social media may be visible to others without limitation.

Linking to these sites does not mean we endorse their content or owners.

Children's data

Our services are not intended for children, and we do not knowingly collect information about children. If a child has shared information with us, a parent or guardian can contact us to have it deleted.

We have no knowledge of having shared or sold information about individuals under 16 years of age.

Security and retention of your information

Please be aware that no security measures are 100% secure, and therefore we cannot guarantee complete security. Information you send to us may also be insecure during transmission. We recommend that you do not send sensitive information via insecure channels.

How long we retain your personal information depends on several factors, such as the need to maintain your account, provide our services, comply with laws, resolve disputes, or enforce agreements.

Your rights and choices

Depending on where you live, you may have the following rights regarding your personal information. These rights do not always apply and may be limited in certain cases.

  • Right of access
    You can request access to the personal information we hold about you and how we use it.
  • Right to erasure
    You can request that we delete your personal information.
  • Right to rectification
    You can request that incorrect information be corrected.
  • Right to data portability
    You can request a copy of your information and, in certain cases, have it transferred to a third party.
  • Right to opt-out of sale, sharing, or targeted advertising
    You may have the right to request that we do not "sell" or "share" your personal information, or to opt-out of the processing of your information for targeted advertising. If you visit our site with Global Privacy Control enabled, we will automatically consider this an opt-out request.

  • Right to limit the use of sensitive information
    You may have the right to limit our use of sensitive personal information to what is necessary to provide our services.

  • Restriction of processing
    You can request that we stop or restrict the processing of your information.

  • Withdrawal of consent
    If processing is based on your consent, you can withdraw this at any time.

  • Right to appeal
    You can appeal our decision if we reject your request.

  • Communication management
    You can unsubscribe from marketing emails at any time via the unsubscribe link. We may still send you important messages about your account or orders.

We will not discriminate against you for exercising any of these rights. We may need to collect information to verify your identity, such as your email or account information, before we can process your request.

Under applicable law, you may designate an authorized representative to act on your behalf. Before we accept such a request, we may require documentation that the person is authorized, and we may ask you to verify your identity directly. We will respond to your request within the timeframe required by law.

We use Shopify's advertising tools, such as Shopify Audiences, to customize the ads you see on third-party websites. If you wish to limit the use of your information for this purpose, you can visit: https://privacy.shopify.com/en

Complaints

If you have complaints about how we process your personal information, please contact us using the information below. If you are not satisfied with our response, you may – depending on your place of residence – have the right to complain to a relevant data protection authority.

International users

Please note that we may transfer, store, and process your personal information outside your country of residence, including in the USA. Your information may also be processed by employees and third-party vendors in these countries.

If we transfer your information outside Europe, we use approved transfer mechanisms such as the European Commission's standard contractual clauses or similar agreements, unless the country is deemed to have an adequate level of protection.

Contact

If you have questions about our privacy practices or this policy, or wish to exercise your rights, you can contact us at:
hello@smarttomrer.com